ezigarettes.com refund policy
7-day return policy. At ezigarettes.com, we are pleased to offer you a 7-day return policy. This means that from the day you receive your item, you have seven days to request a return if you are not satisfied with your purchase.
Return Eligibility: To be eligible for a return, your item must be in the same condition as when you received it, i.e., unused, with tags attached, and in its original packaging. Please ensure you have your receipt or proof of purchase to facilitate the return process.
How to initiate a return. If you wish to make a return, please contact us at [email protected]. Once your return has been approved, we will send you a prepaid return label and instructions for shipping your package. Returns without prior authorization will not be accepted; therefore, please contact us beforehand.
Reporting damage and problems: We recommend that you check your order immediately upon receipt. If you find that your item is damaged, defective, or incorrect, please contact us immediately so that we can resolve the issue quickly.
Non-returnable items: Certain products cannot be returned, including perishable goods, custom-made items, personal care products, hazardous materials, and flammable liquids or gases. If you are unsure whether a particular item is returnable, please contact us to clarify.
Exchange Procedure: For exchanges, we recommend that you first return the original item. Once the return has been approved, you can place a separate order for the new item to ensure prompt processing. 14-day cooling-off period for EU customers.
For customers in the European Union, we offer a 14-day right of withdrawal. This means you can cancel or return your order within 14 days of receipt without giving any reason. The items must be in their original condition, unused, with the tags attached, and in their original packaging. A receipt or proof of purchase is also required.
Refund Process: After we receive and inspect your return, we will notify you of the refund approval status. If approved, we will process the refund within 10 business days via your original payment method. Please note that your bank or credit card provider may require more time to process the refund. If you have not received your refund within 15 business days of approval, please contact us at [email protected]. Thank you for choosing ezigarettes.com. Your satisfaction is our top priority.
